Free shipping nationwide on all orders above P3000.

Shipping and Return Policy

Delivery Lead Times:

Our couriers will respect and follow all government and barangay mandated Community Quarantine guidelines. In light of this, some areas may experience longer delays in shipping. We will do our best to keep you updated of any changes and delays in shipping days. 

Order cut-off is at 7:00 AM on business days. Orders made after 7:00 AM will be processed the next business day. For example, if you order an item at 12:00 PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.

The standard delivery schedule is as follows:

  • Metro Manila – 1 to 2 business days
  • Luzon – 5 to 8 business days
  • Visayas and Mindanao – 7 to 14 business days (Except Cebu City)
  • Cebu City – 12 to 19 business days

You can view the delivery lead time to your location here. Please note that the Delivery Lead Times only count working days, not including Sundays and holidays.

Shipping Fee:

We offer free shipping nationwide on all orders P3,000 and above through our online store (https://levoit.com.ph/). All additional shipping charges for any reason of any kind are the responsibility of the buyer.

Fees required for Vehicles 4WD / Closed Van Trucks to enter the client’s premises are not covered in the shipping fee and will not be shouldered by Focus Global Inc.

Carriers Used And Delivery Time

The majority of shipments are shipped by a third party courier. Once your order has been processed, you will receive a tracking number by email. We do not offer express shipping and we do not ship outside of the Philippines.

Problems and Exceptions

If an item is returned to Focus Global Inc. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.

If shipment is stolen or damaged due to delivery, please report the incident to Levoit Philippines via email at customersupport@focusglobalinc.com and provide the order number for resolution.

Multiple Item Orders – We will ship multiple item orders with only 1 order ID, but each item has a separate courier booking and a tracking number.

Serviceable Areas

Thanks for shopping with Focus Global Inc! We work with our exclusive delivery partner, Entrego and Transportify, to ensure that we service as many of our customers inside the Philippines as possible.

You can see the full list of Serviceable Areas below with their respective Delivery Lead Times. Please note that the Delivery Lead Times only count business days, not including Sundays and holidays.

Orders that meet both factors below are considered as bulky orders and will have an additional 2 days to get delivered from the original timeline above.

  • One side is more than 50cm
  • Weight is more than 50kg

Email us at customersupport@focusglobalinc.com if you have further questions!

Return Policy:

Only products purchased from our online store (https://levoit.com.ph/) are covered by this Return Policy. We only accept the conditions below:

  • If the item was damaged during shipment, we will replace the damaged part.
  • If the item arrived defective, it will be covered under our Warranty Policy.
  • If we shipped the wrong item, we will pull it out and reship the correct item.

 

All return requests are subject to approval and must be made within 7 days from the date you received the item. Please send us an email at customersupport@focusglobalinc.com with the following information to avoid any delays in the review and approval process.

  • Reason for return, including photos or videos of the issue
  • Your Order ID
  • Your Name, Email, Address, and Daytime Phone Number

 

The actual item returned will still go through a final evaluation process before your refund can be processed.

Refund Policy:

Your account will be credited within 7-10 business days once the item has passed the final evaluation process.

There are no fees to process refunds. However, payment transactions and shipping fees are non-refundable. 

This Return Policy was last updated July 19, 2021.

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